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Refund Policy – Easy Host Middle East

At Easy Host Middle East, we strive to ensure the satisfaction of our guests and partners. Our refund policy is designed to be transparent, fair, and aligned with local hospitality and short-term rental standards in Dubai.

1. Guest Reservations – Short-Term Stays

Free Cancellation:

  • Cancellations made up to 7 days before the check-in date are eligible for a full refund.

Late Cancellation:

  • Cancellations made between 6 and 3 days before check-in are eligible for a 50% refund.

  • No refund will be granted for cancellations made within 48 hours of check-in or for no-shows.

Early Departures:

  • No refund will be provided for early departures after check-in, except in cases of force majeure (subject to management’s discretion).

2. Refunds for Exceptional Circumstances

Easy Host reserves the right to evaluate refund requests on a case-by-case basis in the following circumstances:

  • Natural disasters or documented medical emergencies

  • Major technical issues at the property that prevent the stay (e.g., extended water outages, malfunctioning air conditioning, etc.)

All requests must be accompanied by supporting documentation and sent to support@easyhostme.com.

3. Non-Refundable Fees

  • Cleaning or service fees charged at the time of booking are non-refundable unless cancellation is made more than 7 days in advance.

  • Bank charges, currency conversion fees, or platform fees (Airbnb, Booking, etc.) are subject to their own refund policies.

4. Claims & Processing Time

All refund requests must be submitted via email within 5 days of the scheduled check-in date.

  • Processing time may take up to 7 business days.

  • Refunds will be issued to the original payment method.

5. Partner Property Owners

Property owners under a signed management contract with Easy Host must refer to the terms outlined in the agreementfor any refund eligibility related to setup fees, furnishing, or initial services.

For any further questions, please contact us at: support@easyhostuae.com

Thank you for choosing us.
Easy Host Middle East

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